Common questions

Confirm your email with the six-digit code we send. Your first grid starts in paper mode on the Free plan. No card is needed. To trade live, add your own exchange keys and switch to live yourself.

Paper orders are simulated against the real market price. No order reaches the exchange and no money moves. You get the same dashboard and history, but a paper fill only assumes your order would have filled. Live orders queue at the exchange; slippage, partial fills, and rejections mean results can differ. Live orders spend real money. Every new grid starts in paper mode.

Create an Aster API key with trading-only access and withdrawal turned off (step 5 of the start guide shows how). Never paste a seed phrase. GridBot AI checks the key's permissions with Aster and does not accept a key that can withdraw funds. Keys are stored encrypted, and the app only shows a masked preview. Full keys are never sent back through the app or API, though the service decrypts them to sign your orders. Changing a key requires a stopped bot and a six-digit email code.

Save an Aster API key for live trading, then switch to live from the dashboard. You must type LIVE and enter a six-digit email code every time. You can switch back to paper at any time, without a code.

Your trading style stays as you chose it. Order sizes and the number of buy levels are recalculated for the new balance, with a reserve set aside. Review the new figures before confirming. Existing orders stay in place. A manually configured grid is never recalculated.

Your exchange does. GridBot AI never holds your funds and does not withdraw or transfer them. It uses your API key to place orders, and you can stop it at any time. GridBot AI checks the key's permissions with Aster and does not accept a key that can withdraw.

The Free plan costs nothing and includes one grid, in paper or live mode, with a monthly billable volume allowance. Live trading requires your own keys. Paid plans add volume and Multi Grid. You can also buy extra volume in blocks. Block size and price are on Plans and usage. Each block lasts 1 month from purchase.

Live trades GridBot AI places for you count at their US dollar value, both buys and sells. Paper and testnet trades do not count. Plans and usage shows your usage; the bar turns yellow at 80% and red at 90%. At 90%, you get a dashboard warning and one email. At 100%, new buys pause and you receive another notice. Sells, stop, and cancel remain available.

Yes. Multi Grid is included with a paid plan. Each pair gets its own grid, settings, history, and controls. Your main grid works exactly the same on every plan.

No. Aster charges its own fee on every fill, from your exchange account, not from your subscription. Set the rate in Settings, or use automatic mode to calculate it from your fills.

Aster takes its buy fee in the coin, so you receive slightly less than you bought. The bot also keeps a small amount back for fees on both the buy and the sell, at least the smallest amount the exchange allows. That coin stays in your account.

Open Plans and usage to change your plan. Crypto plans do not renew: pay a new invoice before the term ends to keep your plan. If payment is not available, contact support.

Yes, when crypto payments are available. Heleket invoices are priced in US dollars and nothing renews automatically. A plan invoice buys one month or one year, the term you choose. A plan invoice is paid once the network and payment provider confirm the payment; returning to the site alone does not confirm it. To extend, pay another plan invoice before the term ends. Same plan: added after your paid time · Upgrade: starts once payment confirms · Downgrade: starts when your paid time ends. Extra volume invoice: adds the blocks bought · each block lasts 1 month from purchase · plan unchanged.

Yes. Choose a currency under Account or use Automatic. Converted plan prices and dashboard totals are display estimates; charges, invoices, and volume limits stay in US dollars. Rates come from the European Central Bank, and the screen shows their date. Balances and orders stay in USDT.

Spot trading is safer than leveraged trading, but it still carries risk. See "Why spot grid can be safer" below for what spot trading protects you from, and what it does not.

Pick Auto or Manual. In Auto, the risk level sets how much of your wallet may be held in coin: Low 50%, Medium 75%, High 90%. It also sets the gap between buys: Wide, Standard or Tight. Auto sells each buy 3 steps higher, pauses new buys while the price is below its 200-day average, and checks unsold coins every 24 hours, selling those at least 0.4% in profit just above the market price. Manual lets you choose the way and every rule yourself. Every style keeps at most 12 buy orders open. Sells stay active when buying pauses. The Guide explains each style.

No. Realised profit comes from completed round trips after fees. Unrealised profit or loss is the change in value of coins you still hold; it is not locked in until you sell. Yearly figures are based on past trades and are not guaranteed.

Yes. Stop halts the bot and leaves every order already on the exchange in place, so those orders can still fill. The kill switch keeps the bot running but places no new buys. It still places sells for incoming fills.

Yes. A manual sell from the dashboard or Group Sell requires a six-digit email code. One code opens a five-minute session; the next sell after it expires needs a new code. Sells through an AI assistant also need an email code, confirmed on a GridBot AI page in your browser for each sale. Automatic grid sells are unaffected.

In live mode, the bot checks your open orders on the exchange, records missed fills, and places follow-up sells. In paper mode, a restart pauses the grid until you press Recover. Recovery uses saved orders, trades, and balance, and reads nothing from an exchange. Recover is available in either mode.